Online Course » CW203 Child Welfare II - Advanced Communication Strategies

Course Description:
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures and signs. It is important to know how to effectively communicate with the individuals you serve as well as with other people within your environment. 
Course Objective:
• Define communication, including the reasons we communicate and barriers to effective communication. 
• Identify effective communication strategies that can be used at different levels of the organization.
• Identify your personal values and how they affect your relationships with the people you work with. 
• Describe effective communication skills for communicating respectfully with or about clients. 
• Comprehend the principles of confidentiality and how they affect communication. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

EC08 Extended Care - Documentation
The purpose of this module is to define the process of and reasons for recording information in a defined format about supported individuals that helps communicate important information to others.   The module also covers confidentiality, HIPAA, CFR-42 and stigma in documentation.

SU08 Substance Use and Addictive Disorders - Vocational, Educational, and Career Support
The purpose of this module is to learn how to apply teaching techniques to community participation, career and vocational growth and other educational tasks that will enhance a person’s community participation, risk-taking and increased choice making.


DD01 Developmental Disability - Introduction to Human Services and Professionalism
The purpose of this module is to provide an introduction to intellectual and developmental disability, and additional material on professionalism and professional boundaries. The module concludes with a detailed discussion of cultural responsiveness and diversity. 


ASD07 Autism Spectrum Disorder - Advocacy
Your role as a Direct Support Professional is to help individuals identify issues of concern and help them know when they are being treated unfairly. Your role also includes helping them solve these issues. This is called advocacy. In this module, you will explore ways to work with the individual to gather information related to a situation. You wi ...

ASD04 Autism Spectrum Disorder - Assessment
Assessments are critical in determining the services and supports an individual receives. Assessments also serve to identify changes and recognize newly acquired skills. The Direct Support Professional has an important role in monitoring the needs and wants of the individual and assuring that services provided support the individual’s goals.

Forgot Password help button image Create Account